Frequently asked questions
Answers to common questions about inquiries, customization and ordering.
Can I request one item or mixed products? You can describe a single-item request or build an inquiry list. Availability, minimum quantity and whether variants may be mixed must be confirmed. Sending the list does not reserve goods or complete a purchase.
Can I add a logo? Include the selected case, device, quantity and reference artwork. Printing method, area, cost and approval steps depend on the proposed specification. Submit only artwork you are permitted to use.
How do I pay or track a request? There is no online checkout at launch. Keep the submission reference; signed-in members can review their inquiry history. Payment arrangements and any shipment tracking are confirmed separately if an order proceeds. An inquiry reference is not a carrier tracking number.