Hi, friend! Welcome to our store !!
If the quantity is more than 50 pieces. We will give you a discount with 20% off, and send to you by fast express, like DHL or ARAMEX!
The pens are single pens which means not boxes now. If you want the box, have to pay the shipping cost of box, and please contact to us first!!!
Customize your own logo,Please contact us !!!
Please provide your engraving information at the time of purchase.
1.Lettering text + lettering position
2. If there is no lettering content, we will send a pen without lettering.
Shipment:
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will ship out the items within 5 days once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please notice that customers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
The shipping cost does not include any import taxes, and customers are responsible for customs duties.
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Returns:
We do our best to serve our customers the best that we can.
We will refund you if you return the items with in 7 days of your receipt of the items for any reason. However, the customers should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the customer will be responsible for such damage or loss, and we will not offer a full refund. The customer should try to file a claim with the logistic company to recover the cost of damage or loss.
The customer will be responsible for the shipping fees to return the items.
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Warranty & Maintenance:
Customers may request for a replacement within 7 days from your receipt of the product. The customers should return the product in the original conditions to us and bear the shipping costs for return.
If any part is required to be replaced, the customer should also pay for the costs of the parts to be replaced.
Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
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Color Mismatch:
Differences in color may be cause by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
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Feedback:
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
Look forward to cooperating with you for the long term here!
