Warranty information
Confirm the coverage offered for the exact product before ordering.
Warranty terms are not the same for every product or configuration. Before agreeing an order, request the coverage, duration, responsible party, proof required and proposed remedy in writing. Confirm any conditions relating to installation, normal wear, customized finishes and use with other equipment. A brand name in the catalog does not by itself establish authorized service or a particular manufacturer's warranty.
If you need help with a received item, provide the order or inquiry reference, product code and a description of the problem. Keep photographs and relevant documents. Avoid opening or altering the item before receiving instructions, particularly with repair components. The response depends on the agreed terms and applicable rights.