Track an inquiry or shipment
Use your inquiry reference for follow-up; shipment details are confirmed separately.
After submitting an inquiry, save the reference displayed in the confirmation. Signed-in members can view their inquiry history in the account area. These records describe requests and their processing; they are not a live carrier-tracking service. A request reference is different from a shipment tracking number.
If an order has been agreed and dispatched, ask for the applicable carrier details and tracking reference if available. Use the contact form with your existing reference to ask about progress or report an issue. Include affected products and a concise description, without payment credentials. Preparation, dispatch and delivery are separate stages, and their dates must be confirmed for the particular order and route.